:root{--bg:#fff;--ok:#0e9f6e;--ink:#0a0a0a;--radius:10px;--line:#e4e4e7;--ring:#d97706;--dead:#a1a1aa;--ink-2:#3f3f46;--muted:#71717a;--radius-sm:8px;--line-2:#f1f1f3;--accent:#2563eb;--surface:#fff;--ok-tint:#ebf9f3;--surface-2:#fafafa;--ring-tint:#fcf4e6;--brand-tint:#f4f4f5;--accent-ink:#1d4ed8;--accent-tint:#eff4ff;--shadow-sm:0 1px 2px #0000000a;--sans:"Geist","Inter",system-ui,-apple-system,sans-serif;--mono:"Geist Mono","JetBrains Mono",ui-monospace,monospace;--shadow-lg:0 1px 2px #0000000d,0 24px 48px -24px #00000029}*{box-sizing:border-box;margin:0;padding:0}[hidden]{display:none!important}html{scrollbar-gutter:stable}body{color:var(--ink);background:var(--bg);font-size:14px;line-height:1.5;font-family:var(--sans);-webkit-font-smoothing:antialiased}button{cursor:pointer;font-family:inherit}.app-layout{grid-template-columns:236px 1fr;min-height:100vh;display:grid}.app-sidebar{background:var(--surface-2);border-right:1px solid var(--line);flex-direction:column;gap:2px;height:100vh;padding:20px 12px;display:flex;position:sticky;top:0;overflow-y:auto}.app-brand{color:var(--ink);letter-spacing:-.01em;align-items:center;gap:8px;margin-bottom:18px;padding:0 8px;font-size:15.5px;font-weight:600;display:flex}.app-brand .pd-logo{border-radius:6px;flex:none;width:22px;height:22px}.app-section-label{color:var(--muted);letter-spacing:.08em;font-size:10px;font-weight:500;font-family:var(--mono);text-transform:uppercase;padding:14px 10px 6px}.app-nav-item{text-align:left;width:100%;color:var(--ink-2);background:0 0;border:none;border-radius:7px;align-items:center;gap:10px;padding:8px 10px;font-size:13px;font-weight:400;transition:all .15s;display:flex}.app-nav-item:hover{color:var(--ink);background:#0000000a}.app-nav-item.active{color:var(--ink);box-shadow:var(--shadow-sm),0 0 0 1px var(--line);background:#fff;font-weight:500}.app-nav-item .ico{text-align:center;width:16px;color:var(--muted);flex-shrink:0;font-size:12px;font-weight:500}.app-nav-item.active .ico{color:var(--ink)}.app-nav-item .badge{text-align:center;min-width:20px;color:var(--muted);font-size:10px;font-weight:500;font-family:var(--mono);font-variant-numeric:tabular-nums;background:#0000000d;border-radius:999px;margin-left:auto;padding:2px 7px}.side-foot{margin-top:auto;padding:0 2px}.integ{box-shadow:var(--shadow-sm);border:1px solid var(--line);border-radius:var(--radius-sm);background:#fff;align-items:center;gap:9px;padding:11px 12px;display:flex}.integ .txt{font-size:12px;line-height:1.3}.integ .txt b{color:var(--ink);font-weight:600;display:block}.integ .txt span{color:var(--ok);font-size:11px;font-weight:500}.integ .live{background:var(--ok);border-radius:50%;width:7px;height:7px;margin-left:auto;animation:2s infinite pulse}.app-main{flex-direction:column;min-width:0;display:flex}.app-topbar{z-index:40;backdrop-filter:blur(10px);border-bottom:1px solid var(--line);background:#ffffffd9;align-items:center;gap:18px;padding:12px 28px;display:flex;position:sticky;top:0}.app-search{max-width:440px;color:var(--muted);background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius-sm);flex:1;align-items:center;gap:9px;padding:7px 12px;transition:all .15s;display:flex}.app-search:focus-within{border-color:var(--ink);background:#fff;box-shadow:0 0 0 3px #0a0a0a0d}.app-search input{min-width:0;color:var(--ink);font-size:13px;font-family:var(--sans);background:0 0;border:none;outline:none;flex:1}.app-search input::placeholder{color:var(--muted)}.app-topright{align-items:center;gap:12px;margin-left:auto;display:flex}.app-bell{width:36px;height:36px;color:var(--ink-2);border:1px solid var(--line);border-radius:var(--radius-sm);background:#fff;justify-content:center;align-items:center;font-size:14px;display:flex;position:relative}.app-bell:hover{background:var(--surface-2)}.app-user{align-items:center;gap:10px;padding:4px 8px 4px 6px;display:flex}.app-user .avatar{color:#fff;background:var(--ink);border-radius:50%;justify-content:center;align-items:center;width:30px;height:30px;font-size:11px;font-weight:600;display:flex}.app-user-meta{line-height:1.2}.app-user-meta b{color:var(--ink);font-size:12.5px;font-weight:600;display:block}.app-user-meta span{color:var(--muted);font-size:10.5px}.app-content{flex:1;padding:26px 28px 60px}.view{animation:.3s fade;display:none}.view.active{display:block}@keyframes fade{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.topbar{align-items:center;gap:14px;margin-bottom:22px;display:flex}.topbar h1{letter-spacing:-.025em;font-size:24px;font-weight:600}.topbar .sub{color:var(--muted);margin-top:5px;font-size:13.5px}.spacer{flex:1}.pill{color:var(--muted);font-size:11px;font-weight:500;font-family:var(--mono);background:var(--surface);border:1px solid var(--line);border-radius:999px;align-items:center;gap:7px;padding:6px 12px;display:inline-flex}.pill .d{background:var(--dead);border-radius:50%;width:7px;height:7px}.pill.on{color:var(--ink)}.pill.on .d{background:var(--ok);animation:2s infinite pulse}.card{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--line);overflow:hidden}.ldot{background:var(--dead);border-radius:50%;width:9px;height:9px}.cctrl{gap:8px;margin-left:auto;display:flex}.lines{flex-direction:column;gap:10px;display:flex}.line{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--line);align-items:center;gap:12px;transition:all .25s;display:flex}.line .num{min-width:64px;color:var(--muted);font-size:12.5px;font-family:var(--mono)}.line .who{color:var(--ink-2);white-space:nowrap;text-overflow:ellipsis;flex:1;font-weight:500;overflow:hidden}.line .st{white-space:nowrap;letter-spacing:.02em;font-size:10.5px;font-weight:600;font-family:var(--mono);border-radius:999px;padding:4px 10px}.line .st.idle{color:var(--dead);background:var(--brand-tint)}.line .st.dial{color:var(--ring);background:var(--ring-tint)}.line .st.ring{color:var(--accent);background:var(--accent-tint)}.line .st.live{color:var(--ok);background:var(--ok-tint)}.line .st.done{color:var(--muted);background:var(--brand-tint)}.line.act{box-shadow:0 0 0 3px var(--accent-tint);border-color:#bbd3ff}.line.connected{box-shadow:0 0 0 3px var(--ok-tint);border-color:#b9e6d2}.wave{align-items:flex-end;gap:2px;height:12px;display:inline-flex}.wave i{background:currentColor;border-radius:2px;width:2px;animation:1s ease-in-out infinite wave}.wave i:nth-child(2){animation-delay:.15s}.wave i:nth-child(3){animation-delay:.3s}.wave i:nth-child(4){animation-delay:.45s}@keyframes wave{0%,to{height:4px}50%{height:12px}}.btn{letter-spacing:-.01em;border-radius:var(--radius-sm);border:0;justify-content:center;align-items:center;gap:8px;padding:11px 20px;font-size:13.5px;font-weight:600;transition:all .15s;display:inline-flex}.btn.primary{color:#fff;background:var(--ink);box-shadow:var(--shadow-sm)}.btn.primary:hover{background:#26262b;transform:translateY(-1px)}.btn.ghost{color:var(--ink);box-shadow:var(--shadow-sm);border:1px solid var(--line);background:#fff}.btn.ghost:hover{background:var(--surface-2)}.btn.ok{color:#fff;background:var(--ok)}.btn.ok:hover{background:#0c8a5f}.btn.sm{padding:8px 14px;font-size:12.5px}.cl-label{color:var(--muted);letter-spacing:.08em;font-size:10px;font-weight:500;font-family:var(--mono);text-transform:uppercase;align-items:center;gap:8px;margin-bottom:12px;display:flex}.cl-label .hschip{color:#ff7a59;letter-spacing:0;text-transform:none;font-size:10px;font-family:var(--mono);background:#fff1ec;border:1px solid #ffd9cc;border-radius:999px;padding:2px 8px}.cl-id{align-items:center;gap:13px;margin-bottom:18px;display:flex}.cl-id 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.v.edit:hover{background:var(--brand-tint)}.cl-f .v.edit:hover:after{content:"✎";color:var(--muted);margin-left:7px;font-size:11px;font-weight:400}.edit-in{width:100%;color:var(--ink);border:1px solid var(--accent);box-shadow:0 0 0 3px var(--accent-tint);background:#fff;border-radius:6px;outline:none;padding:4px 7px;font-family:inherit;font-size:13px;font-weight:500}.add-ph2{text-align:left;color:var(--accent);background:0 0;border:0;padding:2px 0;font-size:12.5px;font-weight:500}.add-ph2:hover{text-decoration:underline}.edit-hint{color:var(--muted);align-items:center;gap:6px;margin:10px 0 14px;font-size:11px;display:flex}.cl-tags{flex-wrap:wrap;gap:7px;display:flex}.cl-tag{font-size:10.5px;font-weight:600;font-family:var(--mono);border-radius:999px;padding:4px 11px}.cl-tag.hot{color:#b42318;background:#fef3f2}.cl-tag.warm{color:var(--ring);background:var(--ring-tint)}.cl-tag.cold{color:var(--muted);background:var(--brand-tint)}.cl-sec{border-top:1px solid 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.tm{color:var(--ink);font-size:17px;font-weight:600;font-family:var(--mono);font-variant-numeric:tabular-nums;margin-left:auto}.outcome-lbl{color:var(--muted);letter-spacing:.08em;font-size:10px;font-weight:500;font-family:var(--mono);text-transform:uppercase;margin-bottom:10px}.notebox{resize:vertical;width:100%;min-height:110px;color:var(--ink);box-shadow:var(--shadow-sm);border:1px solid var(--line);border-radius:var(--radius-sm);background:#fff;outline:none;padding:11px 13px;font-family:inherit;font-size:13px;line-height:1.55;transition:all .15s}.notebox::placeholder{color:var(--muted)}.notebox:focus{border-color:var(--ink);box-shadow:0 0 0 3px #0a0a0a0d}.outcome{grid-template-columns:1fr 1fr;gap:9px;display:grid}.outcome .btn{width:100%}.outcome .wide{grid-column:1/-1}.when{animation:.2s fade}.when-row{gap:9px;display:flex}.when-row input{min-width:0;color:var(--ink);box-shadow:var(--shadow-sm);border:1px solid 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14px;font-size:12.5px;line-height:1.55;display:flex}.avatar{color:#fff;border-radius:50%;flex:none;place-items:center;width:32px;height:32px;font-size:11.5px;font-weight:600;display:grid}.mono{color:var(--ink-2);font-size:12px;font-family:var(--mono);font-variant-numeric:tabular-nums}.modal-bg{z-index:60;backdrop-filter:blur(3px);background:#0a0a0a73;place-items:center;padding:20px;display:none;position:fixed;inset:0}.modal-bg.show{animation:.2s fade;display:grid}.modal{background:var(--surface);box-shadow:var(--shadow-lg);border:1px solid var(--line);border-radius:14px;animation:.3s cubic-bezier(.2,.7,.2,1) slideup;overflow:hidden}@keyframes slideup{0%{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}.modal-hd{border-bottom:1px solid var(--line-2);align-items:center;gap:11px;padding:16px 20px;display:flex}.modal-hd h3{flex:1;font-size:15px;font-weight:600}.modal-hd .x{color:var(--muted);background:0 0;border:0;font-size:22px;line-height:1}.modal-bd{min-height:220px;padding:22px 20px}.modal-ft{border-top:1px solid var(--line-2);justify-content:flex-end;gap:10px;padding:14px 20px;display:flex}@keyframes pulse{0%{box-shadow:0 0 #0e9f6e73}70%{box-shadow:0 0 0 6px #0e9f6e00}to{box-shadow:0 0 #0e9f6e00}}.console-grid{grid-template-columns:1fr 440px;min-height:520px;display:grid}@media (width<=980px){.console-grid{grid-template-columns:1fr}}.con-left{flex-direction:column;min-width:0;padding:20px 24px;display:flex}.con-right{background:var(--surface-2);border-left:1px solid var(--line-2);flex-direction:column;max-height:640px;display:flex;overflow-y:auto}@media (width<=980px){.con-right{border-left:0;border-top:1px solid var(--line-2);max-height:none}}.con-left .line{padding:15px 16px}.con-left .line .who{font-size:13.5px}.feed{flex:1;max-height:230px;overflow-y:auto}.feed-empty{color:var(--muted);background:var(--surface-2);border:1px dashed var(--line);border-radius:var(--radius-sm);padding:14px;font-size:12.5px;line-height:1.55}.fitem{color:var(--ink-2);border-bottom:1px dashed var(--line-2);align-items:center;gap:10px;padding:7px 2px;font-size:12.5px;animation:.25s fade;display:flex}.fitem .ftm{min-width:40px;color:var(--muted);font-size:10.5px;font-family:var(--mono);font-variant-numeric:tabular-nums}.fitem .fic{background:var(--surface-2);border:1px solid var(--line-2);border-radius:6px;flex:none;place-items:center;width:22px;height:22px;font-size:11px;display:grid}.fitem b{color:var(--ink);font-weight:600}.fitem.good .fic{background:var(--ok-tint);border-color:#cbefdf}.fiche-wait{text-align:center;color:var(--muted);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:14px;padding:36px 28px;display:flex}.fiche-wait .big{width:58px;height:58px;box-shadow:var(--shadow-sm);border:1px solid var(--line);background:#fff;border-radius:16px;place-items:center;font-size:24px;display:grid}.fiche-wait p{max-width:30ch;font-size:13px;line-height:1.6}#cbar.oncall .console-grid{grid-template-columns:1fr}#cbar.oncall .con-left{display:none}#cbar.oncall .con-right{background:var(--surface);border-left:0;max-height:none;overflow:visible}.fiche-full{padding:20px 26px 24px;animation:.3s fade}.fiche-full .call-live{margin-bottom:20px}.call-live .lanes-note{color:var(--muted);border-left:1px solid #cbefdf;margin-left:14px;padding-left:14px;font-size:11.5px}.fiche-cols{grid-template-columns:1.15fr 1.05fr 1fr;align-items:start;gap:0 28px;display:grid}@media (width<=1080px){.fiche-cols{grid-template-columns:1fr 1fr}}@media (width<=760px){.fiche-cols{grid-template-columns:1fr}}.fcol+.fcol{border-left:1px solid var(--line-2);padding-left:28px}@media (width<=760px){.fcol+.fcol{border-left:0;margin-top:16px;padding-left:0}}@media (width<=900px){.app-layout{grid-template-columns:1fr}.app-sidebar{flex-direction:row;align-items:center;height:auto;padding:10px 12px;position:static;overflow-x:auto}.app-brand{margin:0 8px 0 0}.app-section-label,.side-foot{display:none}.app-nav-item{white-space:nowrap;width:auto}.app-nav-item .badge{display:none}.app-content{padding:18px 14px 50px}}.src-ico{color:#fff;border-radius:6px;flex:none;place-items:center;width:24px;height:24px;font-size:12px;font-weight:700;display:grid}.src-ico.hs{background:#ff7a59}.alerts{flex-direction:column;gap:8px;margin-bottom:14px;display:flex}.lines-hd{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:10px;display:flex}.lines-hd .cl-label{margin:0}.lpick{border:1px solid var(--line);background:#fff;border-radius:7px;align-items:center;display:inline-flex;overflow:hidden}.lpick button{width:26px;height:26px;color:var(--ink-2);background:0 0;border:none;font-size:15px}.lpick button:disabled{color:var(--dead);cursor:not-allowed}.lpick b{text-align:center;min-width:22px;font-size:12.5px;font-family:var(--mono)}.lines-hd small{color:var(--muted);font-size:12px}.lines-hd .info{cursor:help;width:15px;height:15px;color:var(--muted);border:1px solid var(--line);border-radius:50%;place-items:center;font-size:10px;display:inline-grid}.line .st.noans{color:var(--muted);background:var(--surface-2)}.scriptbar{background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius-sm);margin:12px 0 4px;padding:10px 14px}.scriptbar .sb-hd{color:var(--muted);align-items:center;gap:10px;font-size:12px;display:flex}.scriptbar .sb-hd b{color:var(--ink);font-weight:600}.scriptbar .steps{flex-wrap:wrap;gap:6px;margin:8px 0;display:flex}.scriptbar .stp{cursor:pointer;color:var(--muted);border:1px solid var(--line);background:#fff;border-radius:999px;padding:3px 9px;font-size:11.5px}.scriptbar .stp.done{color:var(--ok);border-color:#bfe8d6}.scriptbar .stp.cur{color:#fff;background:var(--ink);border-color:var(--ink)}.scriptbar .sb-body{color:var(--ink-2);white-space:pre-line;font-size:13.5px;line-height:1.55}.scriptbar .sb-ft{align-items:center;gap:8px;margin-top:8px;display:flex}.scriptbar .sb-ft small{color:var(--muted);margin-left:auto;font-size:11.5px}.scriptbar.collapsed .sb-body,.scriptbar.collapsed .sb-ft,.scriptbar.collapsed .steps{display:none}.call-live .ended{color:#b42318;font-size:12px;font-weight:600}.call-actions{flex-wrap:wrap;gap:8px;margin-top:10px;display:flex}.more-wrap{position:relative}.more-menu{z-index:30;min-width:210px;box-shadow:var(--shadow-lg);border:1px solid var(--line);border-radius:var(--radius-sm);background:#fff;padding:6px;display:none;position:absolute;top:calc(100% + 6px);left:0}.more-menu.show{display:block}.more-menu button{text-align:left;width:100%;color:var(--ink-2);background:0 0;border:none;border-radius:6px;padding:8px 10px;font-size:13px;display:block}.more-menu button:hover{color:var(--ink);background:var(--surface-2)}.cl-fields.locked .v.edit{cursor:default}.cl-fields.locked .v.edit:hover{background:0 0}.cl-fields.locked .v.edit:hover:after{content:none}.pencil{color:var(--ink-2);border:1px solid var(--line);background:#fff;border-radius:6px;margin-left:auto;padding:3px 8px;font-size:11.5px}.pencil.on{color:#fff;background:var(--ink);border-color:var(--ink)}.cf-list{grid-template-columns:1fr 1fr;gap:4px 12px;font-size:12.5px;display:grid}.cf-list .k{color:var(--muted)}.cf-list .v{color:var(--ink);font-weight:500}.btn:disabled{opacity:.45;cursor:not-allowed}.check-tag{color:var(--ok);margin-left:6px;font-size:11.5px;font-weight:500}.coach{color:#fff;z-index:500;background:var(--ink);border-radius:12px;width:min(330px,100vw - 32px);padding:14px 16px 12px;font-size:13.5px;line-height:1.5;transition:top .25s,left .25s;position:fixed;box-shadow:0 20px 50px -18px #0000008c}.coach .st{letter-spacing:.06em;font-size:10.5px;font-family:var(--mono);text-transform:uppercase;color:#ffffff8c;margin-bottom:4px}.coach b{color:#fff;margin-bottom:3px;font-size:14.5px;display:block}.coach p{color:#ffffffd9;margin:0}.coach .acts{align-items:center;gap:8px;margin-top:10px;display:flex}.coach .go{cursor:pointer;color:var(--ink);background:#fff;border:none;border-radius:8px;padding:8px 12px;font-size:13px;font-weight:700;text-decoration:none}.coach .go.demo{color:#fff;background:0 0;border:1px solid #ffffff73}.coach .acts.col{flex-direction:column;align-items:stretch}.coach .acts.col .go{text-align:center}.coach .note{color:#fff9;margin-top:10px;font-size:12.5px}.coach:before{content:"";background:var(--ink);width:12px;height:12px;position:absolute;transform:rotate(45deg)}.coach.below:before{top:-6px;left:28px}.coach.above:before{bottom:-6px;left:28px}.coach.left:before{top:22px;right:-6px}.coach.right:before{top:22px;left:-6px}.coach.center{width:min(420px,100vw - 32px);padding:22px 22px 18px;font-size:14.5px;transform:translate(-50%,-50%);top:50%!important;left:50%!important}.coach.center:before{display:none}.coach.center b{letter-spacing:-.02em;margin-bottom:6px;font-size:19px}.coach-target{z-index:60;border-radius:8px;animation:1.4s infinite coach-pulse;position:relative;box-shadow:0 0 0 3px #fff,0 0 0 6px var(--accent)!important}@keyframes coach-pulse{0%,to{box-shadow:0 0 0 3px #fff,0 0 0 6px var(--accent)}50%{box-shadow:0 0 0 3px #fff,0 0 0 11px #2563eb59}}.veil{z-index:450;backdrop-filter:blur(3px);background:#ffffffb8;position:fixed;inset:0}.lock{text-align:center;padding:6px 4px 2px}.lock .ic{background:var(--surface-2);border:1px solid var(--line);border-radius:14px;place-items:center;width:54px;height:54px;margin:0 auto 12px;font-size:24px;display:grid}.lock h4{letter-spacing:-.02em;margin-bottom:6px;font-size:17px}.lock p{color:var(--ink-2);font-size:13.5px;line-height:1.55}